Virtual primary care
Convenient Healthcare Focused on Your Whole Health
Connect with a healthcare provider from home, work, or another private location using your smartphone, tablet, or computer.
Capella Health virtual care makes it easier to receive personalized medical attention without traveling to a clinic for every appointment. Patients can discuss everyday health concerns, preventive care, chronic conditions, medications, test results, weight, sleep, stress, anxiety, and other ongoing health needs through a secure video consultation.
Virtual primary care can support both immediate concerns and long-term health. When an examination, laboratory test, imaging study, procedure, or emergency evaluation is needed, the provider can recommend the appropriate next step.
Virtual care may help with
- Common illnesses and minor symptoms
- Preventive and routine healthcare
- Chronic condition management
- Weight and nutrition concerns
- Medication management
- Stress, anxiety, sleep, and mood concerns
- Test result review
- Follow-up appointments
- Referrals and coordinated care
Comprehensive online care
Healthcare Services Available Through Virtual Primary Care
Virtual appointments can address a wide range of everyday health needs while helping patients build an ongoing relationship with a healthcare provider.
Preventive Care
Discuss recommended screenings, vaccinations, health risks, lifestyle changes, and steps that can help protect your long-term health.
Common Illnesses
Receive an evaluation for cold symptoms, sinus concerns, allergies, mild respiratory symptoms, digestive concerns, and other non-emergency illnesses.
Chronic Conditions
Review home measurements, symptoms, test results, treatment response, and ongoing care for conditions such as diabetes and hypertension.
Medication Management
Discuss current medications, effectiveness, possible side effects, interactions, dosage concerns, renewals, and treatment changes.
Weight and Wellness
Receive personalized guidance for weight management, nutrition, physical activity, sleep, and sustainable wellness goals.
Mental Wellbeing
Talk with a provider about stress, anxiety, mood changes, sleep concerns, emotional wellbeing, and available treatment options.
Common concerns
Conditions Commonly Evaluated Through Virtual Care
The provider will determine whether your concern can be managed virtually or requires an in-person examination.
- Cold, cough, and sinus symptoms
- Seasonal allergies
- Minor skin concerns and rashes
- Headaches and migraines
- Mild digestive symptoms
- Urinary symptoms
- Diabetes follow-up
- High blood pressure management
- Medication questions and side effects
- Weight management
- Sleep concerns
- Stress, anxiety, and mood concerns
- Preventive screening discussions
- Laboratory and imaging result review
- Post-treatment follow-up
- Specialist referral coordination
Choose the appropriate visit
Virtual Primary Care or Virtual Urgent Care
The right appointment depends on whether you need ongoing healthcare or prompt attention for a minor illness or injury.
Virtual Primary Care
Virtual primary care is designed for scheduled appointments, recurring visits, preventive care, and ongoing management with a provider who can become familiar with your health history and goals.
- Preventive check-ins
- Chronic condition management
- Medication management
- Weight and wellness support
- Stress, sleep, anxiety, and mood concerns
- Longer discussions about overall health
- Recurring appointments with the same provider
Virtual Urgent Care
Virtual urgent care may be appropriate for minor illnesses and injuries that need prompt attention but do not appear to require an emergency room or an immediate physical examination.
- Cold and flu symptoms
- Cough and sinus concerns
- Minor strains and sprains
- Mild rashes and skin concerns
- Allergy symptoms
- Minor digestive concerns
- Other non-life-threatening symptoms
Virtual care is not emergency care. Call 911 or go to the nearest emergency department for severe chest pain, difficulty breathing, stroke symptoms, uncontrolled bleeding, loss of consciousness, or another potentially life-threatening condition.
Simple from start to finish
How a Virtual Care Visit Works
The appointment process is designed to be convenient, secure, and focused on your individual health needs.
Choose Your Visit
Select scheduled virtual primary care or request virtual urgent care based on your symptoms and healthcare needs.
Provide Your Information
Complete the requested medical history, symptom, medication, insurance, and contact information before the appointment.
Meet With a Provider
Join the secure video visit from your smartphone, tablet, or computer and discuss your concerns directly with the provider.
Receive a Care Plan
Review treatment recommendations, prescriptions, testing, referrals, and follow-up instructions before the visit ends.
Medication services
Prescriptions After a Virtual Consultation
If the healthcare provider determines that medication is medically appropriate after reviewing your symptoms, health history, allergies, current medications, and available records, an electronic prescription may be issued.
An approved prescription can be transmitted directly to the pharmacy selected by the patient. The provider may also renew an eligible medication, adjust a dosage, change a medication, or recommend stopping a medication as part of the treatment plan.
A medication may be prescribed when supported by the provider's assessment and treatment decision.
Eligible maintenance medications may be renewed after the provider reviews your condition and treatment response.
The medication, dosage, or schedule may be changed based on effectiveness, side effects, or test results.
An approved prescription can be sent electronically to your preferred local or participating delivery pharmacy.
A prescription is not guaranteed. Some medications and medical conditions require an in-person examination, diagnostic testing, medical records, or additional monitoring before treatment can be prescribed.
Coordinated care
What Happens if You Need In-Person Care
A virtual visit can be used to evaluate your concern and determine the safest and most appropriate next step.
Your provider may recommend
- An office examination
- Laboratory testing
- Diagnostic imaging
- Urgent care evaluation
- Emergency treatment
- Referral to a specialist
- A procedure or additional monitoring
Connected follow-up
The provider can explain why additional care is needed, identify the appropriate service, provide instructions, and help coordinate follow-up based on your medical needs.
Your virtual visit can also help organize your medication list, recent results, symptoms, and treatment history before the next stage of care.
Prepare for Your Visit
- Choose a quiet, private, and well-lit location.
- Use a device with a working camera and microphone.
- Test your internet connection before the appointment.
- Charge the device or connect it to power.
- Prepare a list of symptoms and questions.
- Have your medication and allergy information ready.
- Keep recent test results and requested records nearby.
- Have your preferred pharmacy information available.
During the Appointment
- Confirm your identity and current physical location.
- Describe when the symptoms began.
- Explain whether the symptoms are improving or worsening.
- Tell the provider about medications and allergies.
- Ask questions about the diagnosis and treatment plan.
- Confirm prescription and pharmacy information.
- Write down follow-up instructions.
- Ask what to do if the condition does not improve.
Virtual care questions
Frequently Asked Questions
Virtual primary care provides scheduled medical appointments through secure video. It can support preventive care, common health concerns, chronic condition management, medication management, mental wellbeing, and long-term health planning.
The provider can review your symptoms, health history, medications, test results, and information visible through the camera. The provider may also guide you through simple observations or self-checks. When an in-person examination is necessary, you will be directed to the appropriate service.
A provider may issue an electronic prescription when medication is determined to be medically appropriate. Some conditions and medications require additional testing, records, monitoring, or an in-person examination.
An eligible medication may be renewed after the provider reviews the diagnosis, dosage, treatment response, possible side effects, available test results, and follow-up requirements.
You can usually join from a smartphone, tablet, laptop, or desktop computer with a reliable internet connection, camera, microphone, and speakers.
The provider may order testing or direct you to an appropriate hospital, clinic, imaging center, laboratory, urgent care center, or specialist based on your needs.
Coverage and patient costs depend on the health plan, provider, location, and type of appointment. Patients should confirm telehealth benefits and possible copayments with their insurance company before the visit.
No. Call 911 or go to the nearest emergency department when immediate medical treatment is required.
Get Started With Virtual Care
Schedule a virtual consultation to discuss your symptoms, ongoing health needs, medications, preventive care, and available treatment options with a healthcare provider.